FAQs

Treatments

• What dental services do you provide?

  General check‑ups, fillings, root‑canal therapy, crowns, implants, orthodontics (clear aligners) and cosmetic dentistry (veneers, whitening).

• How often should I have a dental check‑up?
  Every six months, or as your dentist recommends based on your oral health.
• Can I get sedation for dental work?
  We offer oral sedation and nitrous oxide for anxious patients.
• Can I get a smile makeover at DNA Henley?
  Absolutely! We offer a variety of cosmetic dentistry options, from teeth whitening to veneers, to help you achieve your dream smile.

• What are some of the popular aesthetic treatments available?
  We offer popular treatments like anti-wrinkle injections, dermal fillers, and advanced skin rejuvenation to help you achieve a refreshed and natural look.

• How do I know which treatment is right for me?
  Our clinicians create a personalised plan after a comprehensive assessment of your goals and health history.

• Do you provide Anti Wrinkle Injections or dermal fillers?
  Yes—administered by our certified medical practitioners using approved products.

• How long do results from Anti Wrinkle Injections last?
  Typically 3‑4 months; regular touch‑ups keep the effect fresh.

• Are your aesthetic treatments safe for pregnant women?
  Most are postponed; we discuss safe options during your consultation.

• What skin‑care services do you offer?
  Personalised skincare analysis, chemical peels, micro‑needling, laser resurfacing, and medical‑grade facials.

• What is the difference between a facial and a medical facial?
  A medical facial uses clinically proven actives and devices (LED, ultrasound) tailored to your skin’s needs.

• How does DNA Henley approach wellness?
  Our wellness services focus on holistic health, offering treatments and advice designed to promote your overall well-being from the inside out.

• What wellness checks do you perform?
  Full blood panels, hormone profiling, cardiovascular screening, and lifestyle assessments.

• Do you treat hair loss?
  Yes—PRP therapy and FDA‑approved topical solutions are available.

Payments & Finance

• What payment methods do you accept?
  We accept credit/debit cards and Apple Pay.

• Do you offer refunds?
  Refunds are offered in line with our terms and conditions. Please speak to our team for more details.

• What is your cancellation policy?
  We kindly ask for at least 24 hours notice for cancellations. Late cancellations may encounter a fee.

• Do you offer payment plans?
  Yes, we offer flexible payment options for some treatments. Please contact us to learn more.

• Can I claim aesthetic treatments on my private medical insurance?
  Some insurers cover medically‑necessary procedures; we’ll help you submit a claim.

• Do you provide receipts for tax‑exempt purposes?
  All invoices are VAT‑compliant and can be issued on request.

• Is there a cancellation fee?
  A 24‑hour notice avoids a £25 fee; late cancellations or no‑shows may be charged.

• Are there any hidden costs?
  No—our treatment plans list all fees up front, including any follow‑up appointments.

Other

• What should I bring to my first visit?
  Photo ID, any existing medical/dental records, and a list of medications.

• Do you have a newsletter?v
  Yes—sign up on our website for health tips, new‑treatment alerts, and exclusive offers.

• Can I get a virtual consultation?
  For skincare, wellness assessments, and initial dental triage we offer secure video calls.

• What measures are taken for patient privacy?
  All records are stored on encrypted NHS‑grade servers; we follow GDPR guidelines.

• Are there any age restrictions for aesthetic treatments?
  Most aesthetic procedures are for adults 18 +; we assess each case individually.

• How often should I have a full health check?
  Every 12 months, or more frequently if you have specific risk factors.

• Can I give feedback about my visit?
  Absolutely—feedback forms are available in‑clinic and online; we love hearing from you!